Projects

The only BA in the company, helping the business to scale up by:

• Designing and leading a major change project to move the company from a hero culture to a process driven business model.
• Leading the collaborative design of a new Change and Support function and associated processes.
• Leading a project on creating greater visibility of key business data

Using a range of Business Analysis, Project Management and User Experience techniques, some of the projects I worked on included:

• Establishing a group-wide community of change
• Improving vulnerable customer experiences, data, services and processes
• Developing internal tools for data mapping
• Tariff compliance
• Teaching and mentoring BA, PM and UX across the group

Working on the Welsh Radiology Informatics Service, projects included:

• Research in hospital and cancer centre radiology departments
• System and readiness design of a new imaging archive
• Writing Software Requirements Specifications for existing RadIS software

A small project with the team at Optimus whilst they were preparing to launch.

• Mapping user flow
• Data cleansing